Understanding People
No. of days: 1 - 2 No. of participants: 6 - 14 |
    
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On this course we examine what goes on inside people's heads, including yours, and how to interact with others in the most productive manner.
Although people vary, their behaviours can be explained by various models, which help you to understand them and the way you communicate with them.
By practicing the techniques from this course you will move from conscious competence to subconscious competence, which will in turn bring you better results.
Subjects covered:
- Understanding what makes people tick
- Rapport and building trust
- Push and Pull styles
- Adapting to the type of person
- A model of four types and four styles
- Listening and questioning skills
- The questioning funnel
- Force field analysis
- Reasons for resisting change and how to overcome them
- Finding the win/win solution by negotiating
