Quality
No. of days: 1 No. of participants: 6 - 14 |
   
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Raise the quality of everything that you do, aiming for Total Quality as a philosophy.
How do you measure it? How can you improve it? Would the improvements be worth the cost? How can management help?
A motivational and practical course covering:
- Why quality is important
- How everyone can affect quality
- The cost of maintaining quality compared with the cost of failure - getting the balance right
- Getting to the root cause instead of fire fighting
- Measurement - can the really important things be measured?
- Inspection and sampling
- ISO 9000/9001 - the pros and cons
- Statistical Process Control
- Applying manufacturing techniques like SPC to a service organisation
- Total Quality - that it means, and what individuals can do to contribute
