Negotiation Skills
Project Management
Successful Selling
Time Management
Customer care
Managing People
Presentation Skills
Assertiveness

Assertiveness

Replace aggression or submission with assertiveness as an approach to life. Deal with difficult people and situations effectively
Track Title  
1 Attitude and techniques
2 Scripts - being OK
3 What you say to yourself
4 Are you OK?
5 Your rights
6 Expression
7 Taking responsibility
8 Assertive / Passive / Aggressive
9 Personality drivers
10 Forms of non-assertion
11 Why assertiveness is difficult
12 Perceived Outcomes
13 Why people are submissive and what happens to submissive people
14 Faulty thinking
15 Bottling it up
16 Coping with everyday putdown's
17 the One-off vs. the Habit
18 Giving criticism
19 Receiving criticism
20 The 4 step process
21 Crocodiles
22 It takes practice - ideas for the next step >