Influencing and Persuading Others
No. of days: 1 No. of participants: 4 - 16 |
    
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This is a foundation skill, required in managing people, negotiating, selling, project management and most situations outside work
In this one day course we cover:
- How people think and how they interact
- The importance of listening, understanding, and exploring options
- Why difficult people behave the way they do
- The importance of being liked and how to achieve it - why do people like one person and not another?
- Rapport
- Making people feel important
- Two useful techniques: peeling the onion, and Feel/Felt/Found
- Criticism - does it ever work?
- Keeping calm, saying what you want, and being heard
- Body language - speaking styles, reading between the lines, watching other peoples and controlling yours, and mirroring
- How to cope when receiving criticism
- Negotiation as an influencing strategy
- Gaining commitment
- Four types of person and how to adapt your style for each. Are you an Analytical, a Controller, an Enthusiast, or an Amiable person?
